Dear Ms Chu

My name is Michele xxx, I purchased your book Thick Face, Black Heart
yesterday at the Sydney, Australia domestic airport as I was waiting
for a flight to Perth (4 hrs) to spend time and review the year so far 
with a sales team member who reports directly to me.

 
I have just completed chapter 2 and have found the section on fear 
to be The "bird that is singing when the dawn is dark".I have
worked within the pharmaceutical industry since 1997
(it is the only industry I know), and have focused on becoming a 
brand manager in marketing within this industry since completing my
business degree. Two years ago I joined xxxxxx as a product
manager and in the last 8 months inherited a national sales team of
6 people - all of who are much older than myself (I'm 33 - average of
my team members is mid-50's) and having almost 150 years selling
experience in the pharmaceutical industry and have worked for 
this company for an average of 9 years. For the first time in my
life - in the last 24 hours- I have realized I am struggling
with fear.

 
I remember years ago I was interviewing for a product managers
position,And was asked "in one word summarise yourself".
My answer was "I'm not afraid!"


 
Alot has changed since that day - and since beginning your book - I
Realize I have lost alot of focus on myself, and my character growth.
In the past 4 months I have found myself in a place of insecurity, 
inability to act without worrying about the consequences or what 
others think and much more - essentially fear. My lack of experience
re management of people and my new responsibilities as sales manager
have me "floating in a sea of inexperience" with no mentor 
or guide.I report directly to the General Manager,and although he has
said I am a priority for him - he is very busy doing his own job - 
managing the entire company.

 
I have been searching for an understanding of why - for the first time
in my career - I am worrying so much about EVERYTHING. Paralysis by
analysis!I was obviously hoping someone else would come along and 
solve my problems/worries/lack of experience for me. Thick Face, 
Black Heart has reminded me that I am responsible for my 
circumstances and responsible for my success. I have to do what I
have to do. 

 
Your book so far has given me much to ponder. I look forward to
Finishing it, and re-reading it many times. Suddenly the
"light of clarity"has switched on for me.  I already 
better understand myself and am already Goal setting and 
planning to re-gain my confidence in myself and focus on my
success as a manager, marketer and person.

 
I have no doubt your book will become one of the few I will keep 
and Carry with me, where ever I may go.I would be greatful to
be made aware of Any workshops or lectures you would be 
doing in Australia in the future.

Yours sincerely
Michele
Sales and Marketing Manager - Prescription Products