Dear Ms. Chin Ning Chu,

Your contribution to the International Master Class during the video conference met the very highest standards! I would like to thank you for your commitment and guidance during this search for the soul in management and the bare essentials in business.

Your statements about knowing yourself, knowing who the customer is and ways of achieving personal success rang very true. As you will probably have noticed there were many golfers in the 'virtual conference room' and they learned some new ways of looking at this meditative form of introspection and discovering the soul within themselves.

It is unfortunate that we have not had enough time to learn more about your philosophy but I can assure you that I will read your book 'Thick Face, Black Heart' with great interest. Enclosed is visual evidence of your virtual appearance in the International Master Class as a token of our gratitude. I hope to have the pleasure of working with you again in the future.

With kind regards,

DE LAGE LANDEN INTERNATIONAL B.V.

Karel (C) A.C.M. Schellens,
Division director International Leasing

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